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Kegler Brown Hill & Ritter
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Download Case Study
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Company Overview: 130 employee Law Firm
Location: Columbus, OH
Industry: Legal
NetDocuments Usage: Document Management
Software switched from: Hummingbird
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CHALLENGE
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Better document management was a pressing technology need. "Our people like most attorneys, spend
more time on documents than they do on just about everything else. The incumbent DMS no longer
provided adequate search functionality, remote access or content storage ability."
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"Search cabability is critical because we have so many forms and historical documents that we
use and rely upon. With the incumbent DMS, running a full-text search could take what seemed like
an eternity and, as you added more search criteria, the whole search could break down and you wouldn't
get any results."
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Better remote access.
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Wanted to upgrade without making substantial investments in hardware, services, staffing, product
upgrades and third-party products.
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SOLUTION
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"As I watched the demo of NetDocuments, I thought that it was the most intuitive document
management solution that I had seen," said Paul Hess, Technology Partner at the Firm.
"I understood it immediately. I was not looking forward to switching to another document
management system because I didn't want to have to spend the time in training to learn a new
system. But when I saw NetDocuments, I could see that I could be productive right away."
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Over an eight-week period, the initial pilot group of eight attorneys and handful of support staff
grew to include the 20% of firm employees who constituted DMS power users. Then the remaining 80%
of employees were trained and migrated within the span of two weeks.
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RESULTS
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"With NetDocuments the searching is faster and the accuracy is exactly what we want. I don't
have to perform multiple searches to find a document, and I don't have to waste my time or my
secretary's time trying to find a paper original. Once the document has been entered into
NetDocuments, I can always find it, and more importantly I can find it quickly," said Hess.
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"I'm more productive because I can access the documents I need wherever I am," said Hess.
"I can work on documents at home in the evening or while traveling, allowing me to respond to
the needs of my clients so much faster than if I had to wait to return to the office."
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NetDocuments provides knowledge transfer with its matter-centric workspaces, with the ability of
creating highly customizable home pages for each Matter.
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"Our clients have instant access to their documents without having to make requests of us.
That means we deliver better client service, and it's a competitive advantage."
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Routing of scan jobs. Creating security ethical walls. Filing directly from Outlook.
Business Continuity built-in.
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Compared to implementing an in-house equivalent, going with NetDocuments cut three to six months
off the timeline and brought Kegler Brown a projected bottom-line three-year savings of $300-$400K
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